Shipping
The Southern Mermaid is happy to ship anywhere in the world using FedEx SmartPost, FedEx Ground, FedEx Express, or FedEx Freight. However, the shipping price listed is an estimate for FedEx SmartPost, Ground, or Freight (depending on the size and weight of the item) within the continental US. Shipping has been calculated using East coast to West coast rates. If the actual shipping price is significantly less than the price listed, any significant overage will be refunded. We have tried to provide a maximum shipping price for each item. If you are located outside the continental US, please contact us at 910.789.1967 prior to placing your order for a shipping quote.
We ship on Tuesdays and Thursdays. If your order is placed Monday through Thursday, we will ship your order on Tuesday. If you place your order Friday through Sunday, we will ship on Thursday. Once shipped, transit time is typically 2-7 business days with FedEx SmartPost, Ground, and Freight. However, these transit times may vary depending on the destination or time of year.
We are located in Wilmington, North Carolina and offer local pick-up and delivery. If your item is located at one of our partner boutiques, you may pick-up any time during store hours. If the item is not available in one of these stores, pick-up can be scheduled by appointment only, or we will deliver within an hour radius of Wilmington for $50-$100 depending on your location. Please contact us at 910.789.1967 prior to placing your order if you would prefer this option. We are able to hold items for pick-up for 10 business days after the time of purchase. After this, we must assess a storage fee of $10 per day.