Each time you commission a project or sell an item through CustomMade, you’ll be charged a fee equal to 10% of the total price of the project, excluding any taxes, shipping, or delivery costs. The fee on any one project will never be more than one thousand ($1,000) dollars.
The billing process is based upon the date that you first signed up with CustomMade. We send an itemized invoice every month for any fees you’ve incurred from the previous 30-day period. You can pay your bill at any time or you can opt to be charged automatically on your billing date for your balance. You are required to put a valid and active credit card on file even if you do not wish to be automatically billed.
Who does this process apply to?
The 10% commission is the same for all Makers, but currently the billing process described above applies to Makers in Canada and countries outside of the United States (updates and new benefits coming soon!). If you or your business is based in the U.S., see how it works here.
What payment methods does CustomMade accept?
All payments must be made using the credit card you have on file with us.
Can I cancel at any time?
You can cancel at any time with no penalty, but all fees to CustomMade are final.
What currency does CustomMade use to assess fees?
Unless otherwise stated, all fees are quoted in U.S. Dollars.
- Who does this process apply to?