by Rochelle Mar 18th 2013

He experienced some equipment failure,delayed delivery. The piece is nice. He shipped samples of the finish for me to choose which was nice.

by Charles Morris Mar 15th 2013

Looks beautiful.

by Beatrice Peltre Feb 26th 2013

The communication with Tom was very good. Outside events prevented him from delivering our bed as originally planned but it never altered the end result. We are very happy with how Tom managed the project, and we love our new bed.

by J. R. Nov 21st 2012

Beautiful table constructed and delivered as ordered. Would recommend Starkwood and Custommade.com to my friends.

by Eli L. Nov 18th 2012

Unfortunately, Tom at Starkwood Designs ended up not being able to create the bathroom mirror to the specs we had agreed upon, so in that sense this transaction was disappointing. That said, I have absolutely no doubt that Tom bent over backwards to try to meet my specifications -- from trying and retrying to create the desired result himself several times, to then taking the project to experts and specialists often as far as an hour away, the effort and his commitment to delivering the desired output couldn't have been more evident. It was clear that Tom truly cared about delivering what he said he would and when he ultimately wasn't able to, he was deeply disappointed and apologetic. Because of all of this, while the end result of this project wasn't exactly as I'd hoped, the mirror Tom produced was still very nice and, more importantly, I knew that he had tried everything he possibly could and went above and spent far more time on this project that its scope dictated, which I ... Read More

Unfortunately, Tom at Starkwood Designs ended up not being able to create the bathroom mirror to the specs we had agreed upon, so in that sense this transaction was disappointing. That said, I have absolutely no doubt that Tom bent over backwards to try to meet my specifications -- from trying and retrying to create the desired result himself several times, to then taking the project to experts and specialists often as far as an hour away, the effort and his commitment to delivering the desired output couldn't have been more evident. It was clear that Tom truly cared about delivering what he said he would and when he ultimately wasn't able to, he was deeply disappointed and apologetic. Because of all of this, while the end result of this project wasn't exactly as I'd hoped, the mirror Tom produced was still very nice and, more importantly, I knew that he had tried everything he possibly could and went above and spent far more time on this project that its scope dictated, which I appreciated. So, in spite of the result, I would still recommend Tom and Starkwood Designs -- he is truly an upstanding professional.