Luba V.'s review

For Michelle M Rahm: OurCustomWeddingRings

• Apr 25th 2016

Hands down, I would recommend Michelle to anyone. She responded to my inquiry within a couple of hours (and it was a Saturday) and spent over an hour on the phone with me figuring out what exactly what I was looking for, my budget, timeframe, etc. (vs. a couple of other places I had reached out to which did not bother to respond till a few days later). She didn't try to aggressively sell but presented a variety of options within the budget, and when asked for advice, she actually pointed me to a lower cost option saying it was much better value and there would be no impact on the look of the finished product. She responded promptly to all my inquiries and did a good job providing updates along the way. The ring ended up being cheaper than quoted originally (the manufacturer found a cheaper source of stones). I had already submitted the final 50% of the payment and would not have a way to know about the lower cost. However, Michelle did communicate it to me. Moreover, custommade did not seem to have a refund option, so she mailed a personal check to me (guess custommade kept the commission on the refunded portion). The ring shipped a couple of days earlier than the deadline, and it turned out absolutely beautiful. The craftsmanship is of high quality, and I get compliments on it all the time. All in all, I am a one happy customer. Thank you, Michelle! -Luba