Custom walnut curved vanity and wall cabinet. Book matched veneer, concealed hinges , undermoumt soft close drawer slides
Made in Colchester, VT
All of our products are handmade
by expert makers.
Despite detailed drawings and feedback from emails, Ed missed several key specifications, including finish and drawer size. The drawer size error means I had to mount the vanity sink off center of the vanity base, light fixture, and mirror. Oops. Missed the original and revised delivery dates. Had a 1" spot on the veneer separate from the frame, which I fixed myself.
My suggestion was that I should get some money back since the items Ed missed were pretty important to me. Ed has not replied in two weeks since I complained. Custommade Customer Support has been completely ineffective in resolving the dispute. Strongly recommend against doing business with VSF and Custommade.
Response from CustomMade:
We apologize for your experience with V.S.F and CustomMade. As the majority of the conversation occurred over the phone and outside of CustomMade, the support staff was only able to make their ruling based on the information that was on CustomMade. Discussion regarding the exact finish and measurements all occurred outside of the Trust and Safety Department's jurisdiction. In the future- we recommend to keep all information on the CustomMade messaging platform, if there is a disagreement about the final product, the support staff will be able to get involved.