How Maker fees work

  • Membership is Free

    It is free to become a Maker on CustomMade, and there is no cost to sign up or to retain membership on the site. Instantly gain access to millions of potential customers, a secure payment platform and an unlimited portfolio to showcase your work.

  • Commission Fees

    We get paid only when you get paid. Each time you receive a commissioned project or sell an item through CustomMade, you will be charged a fee equal to 10% of the total price of the project, excluding any taxes, shipping, or delivery costs.

  • Secure Payments Platform

    For Makers based in the United States, CustomMade offers a secure payments platform, which is powered by WePay. Through the transparency of the WePay platform, customers feel secure knowing exactly where their money is going, and you know exactly when you will receive your payment. CustomMade deducts the commission price and processing fees directly from the customers payment, so you won’t have to deal with the hassles of invoices. (If you are based in Canada or outside of the US, please view our FAQs for more information.)

  • FAQ's

    • Who does this process apply to?

      The 10% commission is the same for all Makers. WePay is currently only available to Makers in the US. If you are based in Canada or outside of the US, please view our FAQs for more information on how payments work.

    • Can I cancel at any time?

      You can cancel at any time with no penalty, but all fees to CustomMade are final.

    • What currency does CustomMade use to assess fees?

      Unless otherwise stated, all fees are quoted in U.S. Dollars.

    • What is WePay?

      WePay is an online payments company based in Palo Alto, CA. They currently serve over 150,000 merchants and have had over 4 million transactions processed on their site. Their core mission is all about helping independent merchants and small businesses grow and get paid fast.

    • Do I need to sign up for WePay?

      Yes. In our effort to make the customer experience consistent for everyone using CustomMade, we need to utilize a single payments platform. All U.S. Makers need to sign up for WePay before they can accept any new jobs or correspond with interested Buyers. For more information on WePay, please visit our FAQs.