Disrupt retail with us

CustomMade.com is a large global marketplace that connects buyers and makers of custom goods - jewelry, furniture, home decor, leatherwork. With funding from top tier venture capital firms - including Google Ventures, First Round Capital, and Atlas Ventures - CustomMade built a steadily growing marketplace, attracting 9 million visitors a year and providing a source of income for thousands of talented makers and artisans.

In 2015, five core members of the CustomMade team bought back the company with the goal of building on the continued, steady growth of the marketplace while identifying new strategic opportunities to drive unique business value. The small team took over all operations and quickly made the company profitable. Having identified key growth opportunities and proved that those initiatives are viable and exciting, the team is now working to accelerate the growth of these new lines of business.

Ready to join?

We're hiring for the positions below. Don't see a position that fits you? Send us an email, and we’ll let you know when we have an opening that matches your experience. We can’t wait to meet you!

Associate Product Manager

Operations Associate

Associate Product Manager

About The Opportunity

This is a unique opportunity to be one of the first hires joining a team of 5 experienced entrepreneurs. We’re looking for a self-starter to develop, optimize and grow our custom design platform alongside our Head of Product. This role is the perfect crash course for a future product manager or entrepreneur to learn how to grow a large-scale communication platform – and a technology company – from the ground up.

There’s nothing else quite like the platform we're building - so you’ll need to be innovative, analytical, resourceful, and able to solve lots of hard problems with very little precedent. Your initial responsibilities will involve taking ownership of our design and communication tools, identifying areas for improvement, and preparing to scale them as we increase our sales volume and expand into new verticals.

Job Functions

  • Identify key areas for improvement in efficiency, effectiveness, and ease of use for our design platform, messaging systems, and CRM tools.
  • Fine-tune a process for turning customer ideas into 3D designs, and then turning those 3D designs into real pieces of jewelry (and other things, eventually).
  • Work in conjunction with the rest of the team to plan and implement your solutions. Then track, analyze, and report on their effectiveness.
  • Develop tests and experiments related to communication, pricing, timeliness, and on-site engagement.
  • Get your hands dirty in a little bit of everything. We’re still a small team, and there’s lots to do. You’ll be setting the high-level vision of the company at the same time you’re handling customer service.

Qualifications/Skills/Abilities

  • 1-3 years experience in a product, business analyst, or operations role at a technology company.
  • You drive your decisions with data, and like to play in the numbers.
  • You’re a self-starter that can see a problem, and then isn’t afraid to research it, find the necessary answers, and discover a solution - all without a ton of guidance.
  • You have great improvisational skills and thrive in ambiguity. Very little process and procedure means things don’t always go as planned, and you need to be able to think on your feet.
  • You’re tech-saavy. You don’t actually need to know how to write a line of code, but you should know how software is built and works.
  • You’re humble. You’re never afraid to be wrong, and understand why it can be a good thing.
  • You're excited by the idea of the unfamiliar...

Preferred Skills

  • Bachelor’s Degree from a top college/university
  • Experience in a startup and/or growth-stage environment.
  • Experience working on CRM, customer support, or messaging software.
  • Experience with any of: SQL, Photoshop, HTML/CSS - always a huge plus.

To Apply

Please send a resume and a brief description of why you believe you would be a good fit for this position to Careers@CustomMade.com

Growth & Operations Associate

About The Opportunity

This is a unique opportunity to be the first external hire joining a team of 5 experienced entrepreneurs. We are looking for a self-starter to run new growth initiatives and optimize our custom jewelry business alongside our Head of Operations. This role is the perfect crash course for the non-engineer looking to build startup skills.

We’re building a new and unique business, so you’ll need to constantly be solving problems and improving our systems. Initial responsibilities will be focused on one of two areas: (1) identifying and leading new growth initiatives or (2) taking over portions of our custom jewelry design process. More details below.

Job Functions

Growth
  • Strategic analysis of new opportunities - from new categories to new partnerships
  • Structured and cost-effective testing of those opportunities
  • Broad rollout of tested strategies
Operations - Custom Jewelry Design
  • Manage customers, designers, and manufacturers through our custom jewelry design process
  • Manage an international team of 3D CAD jewelry designers
  • Coordinate manufacturers to ensure quality, timeliness, and low cost
  • Build systems and teams to handle the above functions at scale

Qualifications/Skills/Abilities

  • 3 years' experience in a business analyst or entrepreneurial role within a high-performing organization. Management Consulting / Investment Banking / Technology preferred.
  • Action-oriented - you get things done in the absence of perfect information
  • Excellent time-management skills - you’re great at focusing and prioritizing
  • Humble - you’re excited to dig into the day to day tasks that keep a startup running (shipping, customer support, etc.)

Preferred Skills

  • Bachelor’s Degree from a top college/university
  • Experience in a startup environment.

To Apply

Please send a resume and a brief description of why you believe you would be a good fit for this position to Careers@CustomMade.com