Once you have an idea (ranging from a basic concept to a photo of exactly what you want), post your project request on our job board, or reach out to specific Makers whose work you find interesting.
Once your idea is posted, interested Makers will reply with ideas or questions to help them refine your concept. When you decide who you would like to work with, you’ll receive a detailed proposal outlining cost, shipping and timeframe. Accept the proposal and the creation process begins.
Watch your idea take form by tracking the progress of your project. Whether you prefer to correspond daily, weekly or just at milestones, our Makers will keep you posted on the status of your creation through messages and photos to ensure you get exactly what you want.
As your creation nears completion, you’ll be able to review photos of your finalized project. Upon approval, the Maker will ship your project directly to your door. Once you receive your finished custom item, let the Maker know what you think by leaving them a review.
up to $5,000
By creating your project on CustomMade,
you're protected by our CustomMade Guarantee.
When you decide which Maker you want to work with, you will receive a proposal that outlines the details and cost of your project. Upon acceptance of the proposal, you will automatically be prompted for your first payment, which allows your Maker to secure materials and start your project. Upon completion of your project, you will be billed for any remaining balance. Once final payment is received, the Maker will ship your custom item directly to your door.
Payment terms vary per project. Options include:
CustomMade accepts most Visa, MasterCard, Discover and American Express cards, as well as bank account (ACH) transactions.
For more information on making payments through CustomMade, visit our