Step
1

Find Ideas

Browse our galleries, connect on social media or check out our blog to find ideas for a custom project.

Already know what you want to have made? Skip to step 2.

Find Ideas
Step
2

Get Started

Once you have an idea (ranging from a basic concept to a photo of exactly what you want), post your project request on our job board, or reach out to specific Makers whose work you find interesting.

Get Started
Step
3

Choose a Maker

Once your idea is posted, interested Makers will reply with ideas or questions to help them refine your concept. When you decide who you would like to work with, you’ll receive a detailed proposal outlining cost, shipping and timeframe. Accept the proposal and the creation process begins.

Choose a Maker
Step
4

Track your Project

Watch your idea take form by tracking the progress of your project. Whether you prefer to correspond daily, weekly or just at milestones, our Makers will keep you posted on the status of your creation through messages and photos to ensure you get exactly what you want.

Track your Project

Got an idea?

Start a project
Step
5

Receive your Creation

As your creation nears completion, you’ll be able to review photos of your finalized project. Upon approval, the Maker will ship your project directly to your door. Once you receive your finished custom item, let the Maker know what you think by leaving them a review.

Receive your Creation

More Info

  • CustomMade Guarantee
  • How Payments Work
  • FAQs

The CustomMade Guarantee

up to $5,000

By creating your project on CustomMade,
you're protected by our CustomMade Guarantee.

Learn More

All payments for custom items are made directly through CustomMade using our secure platform.

Payments Overview

When you decide which Maker you want to work with, you will receive a proposal that outlines the details and cost of your project. Upon acceptance of the proposal, you will automatically be prompted for your first payment, which allows your Maker to secure materials and start your project. Upon completion of your project, you will be billed for any remaining balance. Once final payment is received, the Maker will ship your custom item directly to your door.

Payment Terms

Payment terms vary per project. Options include:

  • 50% up front, and the final 50% upon completion of the project
  • 66% up front, and the final 34% upon completion of the project
  • Payment in full up front (only available for projects under $1,000)

Accepted Payments

CustomMade accepts most Visa, MasterCard, Discover and American Express cards, as well as bank account (ACH) transactions.


For more information on making payments through CustomMade, visit our
Payments FAQs.