Typically, your custom piece will be in your hands 2-4 weeks after we've finalized your design. However, because each project is different, the time it takes to complete your project may vary. Here's a rough breakdown of how long each part of our process takes:

When it comes to creating your design, we'll work at your pace. Some customers only need to exchange a few messages with us - we'll often be ready to make their piece within a few days. Others may prefer to design and iterate with us over many weeks, or even months.

Once you've approved a design, we'll manufacture your piece, finishing all the details by hand. When it's ready, we'll send you photographs of your finished piece so you can give us your seal of approval before we ship it to you.

We offer free shipping! Depending on location, international shipments may be subject to additional import charges, for which you'd be responsible. International shipments can sometimes be delayed by local customs for inspection, which can extend the delivery time.

There's no charge to discuss your design, and price out options with our team. In many cases, our jewelry designers will also create artistic sketches of our design concepts for your piece. We request a deposit prior to producing 3D models and renderings of your design and that deposit goes toward the final cost of producing your piece.

We stand behind our jewelry 100% and we offer a comprehensive set of warranties so that you can purchase with confidence.

We guarantee our workmanship and take responsibility for any structural defects.

All the materials (metals, diamonds, and gemstones) we sell are authentic and properly specified in your proposal agreement.

If any small accent gems (<$100 value) break or fall out of their settings in the first year after we create the ring or within a year of us performing maintenance on the ring, we’ll replace them free of charge.

Read more about our warranties.