We know this is a big decision. That’s why we’ve built trust into every part of our process, with real people guiding you, generous guarantees behind you, and protections in place to make sure you get exactly what you want.
From the first sketch to the final setting, you’ll work with the same dedicated consultant. No handoffs, no call centers, just a real human who knows your project inside and out.
Custom doesn’t usually come with a do-over. But if your ring doesn’t feel right, we’ll remake it—free of charge—as long as you let us know within 30 days.
From first sketch until the moment it ships, we keep you posted every step of the way — no ghosting, no second guessing, no “where’s my ring?”
Diamond price match guarantee
We work hard to find and offer great prices on diamonds. But if you find the same one we’ve recommended available for less elsewhere, we’ll match the price. No games, no gimmicks, no matter what, we’ll get the diamond you want at the best price.
Choosing a diamond
Every CustomMade piece is handcrafted in one of our U.S. workshops, carefully matched to the team best suited for your design. Because how it’s made—and who makes it—makes all the difference.
We’re rated 4.8 stars on Trustpilot and come 99% recommended by customers at Reviews.io
From beginning to end my experience was better than expected. I was able to communicate with real people and everything was smooth and easy. Quick to respond and truly listened to my needs and accommodated perfectly. My wife was brought to tears by the piece they created for me and I would wholeheartedly recommend
Jacob Craig
I could not have asked for better customer service and care! They are absolutely amazing here and I highly recommend! Ryn was amazing and she talked through everything with me and kept me updated on everything as it was happening. The ring came out better than I imagined and when i actually popped the question she was in love with the ring as well! Highly highly recommend custom made for all your ring needs!
Christian Martin
Every step of the way, the staff and people creating my custom engagement ring were so friendly, knowledgeable, and helpful in making sure my engagement was amazing. After proposing and giving the ring to my Fiancé, I told her if she wants any adjustments or tweaks, we can send it back to have changes made. She got mad at me, saying I can never take the ring away from her now.
Doug Strong
Each person that worked on my project was super friendly, attentive, and never once made me feel like I couldn't ask a question-- no matter how silly. They each explained the process to me and made sure I was completely happy before each step progressed. They remained happy to assist and nice throughout the entire process, even with the many changes I wanted to make and questions I had!
Katelyn Desch
From the first initial contact, the service and professionalism from not just one but multiple people were a tremendous experience to say the least. From the constant updates to the consistency of kind, caring professionalism, it was heartfelt. A big thank you for the way I was treated and for the fantastic work done to produce my ring, from my thoughts to a masterpiece. I love your company and would definitely recommend it.
Stephen Ebanks
Custom Made exceeded my expectations in every way. They truly provide excellent service and good value for the work they do. They took my style inspirations and specific requests and crafted a beautiful and one of a kind engagement ring for me. The process was very straightforward and I felt like they were invested in every step as much as I was, they wanted it to be perfect.
Spencer Quimby
It was hard for me to pick out a ring from a store to buy my future wife. Instead I started drawing my own ring and created one that I believed my girlfriend would love. The next part was tough because I had this awesome ring design but didn’t know how to create a ring and when I stumbled on the Custom Made website it answered all my questions. I was paired with someone from Custom Made who listened to my requests and was extremely patient with me.
Drew
Designed and purchased an engagement ring. Was a smooth and efficient process; even with multiple changes and adjustments, they meet a rushed deadline with a quality piece. While doing this virtually can be a bit unnerving, they make the process easy and keep in constant communication whenever you have a question. Definitely recommend to anyone looking to create a truly unique piece.
Rick
I’m so happy I chose CustomMade. Amazing customer service and so helpful with everything. Everything I wanted and had in mind came out so perfectly in person. I was really blown away. They did such a great job.
Julian Castro
Our people
From diamond graders and gemstone experts to master metalworkers and beyond, our team is filled with seasoned specialists. While they work behind the scenes, your project manager works directly with you. It’s the best of both worlds: world-class craftsmanship, streamlined through one trusted guide.
Meet the project managersWhat else?